Surrey Magazine Online Last updated: June 2026
1. Introduction
These Terms and Conditions govern your use of Surrey Magazine Online website located at surreymagazineonline.co.uk and the purchase of any products or services from us.
By accessing our website and/or placing an order you agree to be bound by these Terms and Conditions. Please read them carefully before using our site.
Surrey Magazine Online Website: surreymagazineonline.co.uk Email: annalisa@surreymagazineonline.co.uk
2. Definitions
In these Terms and Conditions:
- “We/Us/Our” refers to Surrey Magazine Online
- “You/Your” refers to the user or customer
- “Site” refers to surreymagazineonline.co.uk
- “Content” refers to all articles, images, videos, and materials published on the Site
- “Subscription” refers to any paid membership plan (Bronze, Silver, or Gold)
- “Digital Content” refers to digital editions, back catalogue, and online articles
3. Eligibility
By using this Site you confirm that:
- You are at least 18 years of age
- You are a UK resident or accessing the site from a permitted jurisdiction
- You have the legal capacity to enter into a binding contract
- All information you provide is accurate and truthful
4. Account Registration
Creating an Account
- You must create an account to purchase a subscription
- You are responsible for maintaining the confidentiality of your login credentials
- You must notify us immediately of any unauthorised use of your account
- One account per person — accounts are non-transferable
Account Termination
We reserve the right to terminate accounts that:
- Provide false or misleading information
- Breach these Terms and Conditions
- Engage in fraudulent activity
- Share subscription access with non-subscribers
5. Subscriptions & Membership Plans
Available Plans
We currently offer three membership tiers:
Bronze Membership
- Single digital edition access (for duration of subscription)
- Non-refundable once digital access granted
Silver Membership
- Full digital subscription (for duration of subscription)
- Unlimited access to digital editions (for duration of subscription)
- Non-refundable once digital access granted
Gold Membership
- 4 physical copies delivered annually
- Full digital access including back catalogue (for duration of subscription)
- Subject to our Refunds & Returns Policy for physical element
Subscription Terms
- Subscriptions are billed as stated at point of purchase
- Subscriptions Do not automatically renew unless
- You will receive a reminder before renewal
- Prices may change with 30 days notice to subscribers
- Continued use after price change constitutes acceptance
Cancellation
- You may cancel at any time via My Account
- Access continues until end of current billing period
- No partial refunds for unused periods
- See our full Refunds & Returns Policy for details
6. Digital Content
Access & Use
- Digital content is licensed for your personal use only
- You may not share, reproduce, or redistribute digital content
- Access is granted to one device at a time unless otherwise stated
- We reserve the right to modify or withdraw digital content at any time
Intellectual Property
- All digital content remains the intellectual property of Surrey Magazine Online
- You may not copy, reproduce, or distribute any content without written permission
- Downloading content for personal offline reading is permitted within your subscription terms
7. Physical Copies (Gold Membership)
Delivery
- Physical copies are dispatched quarterly
- Delivery is to UK addresses only unless otherwise agreed
- Delivery times are estimates and not guaranteed
- We are not responsible for delays caused by Royal Mail or third party couriers
Damaged or Missing Copies
- Report damaged copies within 30 days of receipt
- Report missing copies within 21 days of expected delivery
- We will replace or refund at our discretion
8. Advertising & Sponsored Content
Editorial Independence
- Surrey Magazine Online maintains full editorial independence
- Sponsored content and press features are clearly labelled as such
- Advertising content does not influence editorial decisions
Advertiser Responsibilities
- Advertisers are responsible for the accuracy of their content
- We reserve the right to refuse or remove advertising at our discretion
- Advertising enquiries: annalisa@surreymagazineonline.co.uk
9. User Conduct
When using this Site you agree not to:
- Post or transmit any unlawful, harmful, or offensive content
- Attempt to hack or disrupt the Site
- Use automated tools to scrape or harvest content
- Impersonate any person or organisation
- Use the Site for any commercial purpose without written permission
- Share your subscription login with others
10. Intellectual Property
Our Content
- All content on this Site including articles, images, logos, and design is owned by or licensed to Surrey Magazine Online
- Content is protected by copyright law
- Unauthorised use may result in legal action
Your Content
- Any content you submit to us (letters, comments, photographs) grants us a non-exclusive licence to use that content
- You confirm you own or have rights to any content you submit
- We reserve the right to edit or remove submitted content
11. Third Party Links & Services
External Links
- Our Site may contain links to third party websites
- We are not responsible for the content or privacy practices of third party sites
- Links do not constitute endorsement of those sites
Third Party Services
We use the following third party services:
- WooCommerce for payment processing
- Google Workspace for email
- MyEbooks for digital content delivery
- MailPoet for email marketing
Each third party service has its own terms and privacy policy.
12. Payment Terms
Accepted Payment Methods
- Major credit and debit cards
- Any other methods displayed at checkout
Payment Security
- All payments are processed securely via SSL encryption
- We do not store your full payment card details
- Payments are processed by our secure payment provider
Failed Payments
- Failed subscription renewals will result in suspension of access
- You will be notified of failed payments by email
- Access will be restored upon successful payment
13. Privacy & Data Protection
- We are committed to protecting your personal data
- Our full Privacy Policy is available at surreymagazineonline.co.uk/privacy-policy
- We are registered with the Information Commissioner’s Office (ICO)
- We comply with the UK GDPR and Data Protection Act 2018
14. Disclaimer & Limitation of Liability
Content Accuracy
- We endeavour to ensure all content is accurate and up to date
- Content is provided for informational purposes only
- We accept no liability for decisions made based on our content
- Fashion, beauty, health and motoring content should not replace professional advice
Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect or consequential loss
- Our total liability shall not exceed the amount paid by you in the preceding 12 months
- We do not exclude liability for death or personal injury caused by negligence
- We do not exclude liability for fraudulent misrepresentation
Website Availability
- We do not guarantee the Site will be available at all times
- We reserve the right to suspend or withdraw the Site at any time
- We will endeavour to provide reasonable notice of planned downtime
15. Governing Law & Jurisdiction
- These Terms and Conditions are governed by the laws of England and Wales
- Any disputes shall be subject to the exclusive jurisdiction of the English courts
- Nothing in these terms affects your statutory rights as a UK consumer
16. Changes to These Terms
- We reserve the right to update these Terms at any time
- Changes will be posted on this page with an updated date
- Continued use of the Site after changes constitutes acceptance
- We will notify subscribers of material changes by email
17. Contact Us
If you have any questions about these Terms and Conditions:
- Email: annalisa@surreymagazineonline.co.uk
- Website: surreymagazineonline.co.uk/contact
These Terms and Conditions were last reviewed June 2026 and are governed by the laws of England and Wales.
